Standard 2.7

Chapter 2. Organization and Management

Standard statement

The agency shall have a written directive requiring all complaints against the agency or its employees be investigated, and specifies:

Each bullet must stand alone when establishing compliance, with proofs identified for every lettered requirement.

1. a.the types of complaints to be investigated by line supervisors;
2. b.the types of complaints that require investigation by the internal affairs function; and
3. c.an annual review of all complaints received by the agency.