Standard 7.4

Standard statement

Agencies utilizing a 24-hour dispatch function shall have the capability of immediate playback of recorded telephone and radio conversations while it maintains a continuous recording of radio transmissions and emergency telephone conversations within the communications center. A written directive establishes procedures for the following:

Each bullet must stand alone when establishing compliance, with proofs identified for every lettered requirement.

a.that recordings be retained in compliance with the Mississippi Records Retention
b.Act guidelines as published by the Secretary of State’s office;
c.secure handling and storage for recordings; and
d.criteria and procedures for reviewing recorded conversations.

Discussion

These recordings are an indispensable source for criminal investigations, internal investigations, training, and audits of the agency’s service delivery system. Access to secure recordings should be limited and available only through a specific procedural method. The citizen requesting service or the officer wanting assistance may not be able to repeat an emergency conversation that was garbled or too quick for easy understanding. Therefore, the agency should have the capability to replay a conversation while recording other calls or radio transmissions. The capability of continuous recording can be provided with a parallel dual-load recorder. If the dispatch function is provided by an outside entity, such as a 911 center, the agency must provide documentation of compliance with this standard.

The discussion clarifies intent and is not a binding part of the standard. For assessment purposes you are required to comply only with the standard statement.